Questions about placing orders

The easiest way to place an order is through our website When you find the right product, simply select your desired quantity and if applicable, the size and color.

If this is a custom sign, details such as door numbers or text should be added to the personalization box.

You can now click ‘Buy Now’ or ‘Add To Cart’.

Your shipping costs and any discounts will be displayed on both the cart and checkout page.

Payment can be made using credit card or Paypal.

Once your order has been placed, you will receive an order confirmation via email.

The easiest way to place a large or bulk order is through our website Bulk discounts are calculated and deducted automatically should you qualify.

When you find the right product or products, simply select your desired quantities and colors. If there are no custom requirements or the custom requirements are straightforward, you can add these to the personalization area. However, if for example you have a large number of door signs with varying text or numbers, it may be easier to provide this information using an excel spreadsheet or similar. Please email this to [email protected] after you have placed your order. It is helpful to us if you can quote your order number in the subject line of your email. 

Once we have received your information and order, we will create a design proof for you containing a layout of all signs ordered. We will email this to you for review within 48 hours.

Once you have approved the layout proof, production will begin on your order.

Shipping and tracking details will be provided via email once your order has shipped.

At this time, we do not accept orders over the phone. Due to the often custom nature of our products, the safest and most efficient way to order from us is online. 

If you wish to contact us via email to place an order, please do so. However, we will direct you back to the website to make your payment.

Our team have many years of design experience and we will be more than happy to assist you with building your brand.

Please note that there may be additional charges for design work depending on the level of work required.

Basic design adjustments such as color or font changes are included at no extra cost.

Yes, graphics can be added once they are provided to us in a print ready format.

For certain products you can upload your graphics on the product page during ordering. For all others, please email your graphics to us at [email protected]. Please include your order number in the subject line.

For all large orders and custom text orders, we do provide design proofs for approval prior to manufacture. 

However, we can provide a proof for any order if it is requested.

There is an order notes area on the checkout page where this can be requested if needed.

If you need to change your order, please email us within 24 hours of ordering. If your order has not yet been manufactured and shipped, we will make any changes requested and confirm this to you via email.

If you need to cancel your order, please email us within 24 hours of ordering. If your order has not yet been manufactured and shipped, we will process a cancelation immediately and confirm this to you via email.

Once your DecaModa order has been shipped, you can track this anytime by clicking the tracking link on the left hand side of your shipment confirmation email.

Please note that unless otherwise specified, your national postal service will be the carrier.

Our production times are generally 1-2 business days from the date of order. This can vary slightly if it’s a large order or if there is custom design work involved.

For standard shipping, the time to delivery is approximately 6-7 business days.

For FedEx shipments or large orders it generally takes 2-3 business days for delivery.

Absolutely. Our site is secure and meets all the standards one would expect from a reputable online business. Our checkout is powered by Stripe and Paypal, which are two of the leading online payment services.

Our site is accredited as secure by Geotrust.

If you require assistance for anything that is not covered on our help page, please email us at [email protected]


Our email is monitored regularly so we will get back to you the same day or early the following day.

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